Crown Coordination - Workflow Management
Coordination by Crown is
For controlling and automating processes with customers, business partners and suppliers Crown Coordination is the ideal addition to Crown CRM. Especially businesses with a lot of tough competition and also with complex and growing internal structures will value the numerous possibilities this system offers.
The module for workflow management introduces the definition of ideal workflows (Business Process Management, BPM) into to everyday company practice. Crown Coordination supports employees in handling tasks – on schedule and with division of labour (collaborative processes).
Using the mail-in function documents can comfortably be assigned and archived. In Crown Coordination simple processes can be controlled via e-mail. There is a mail-out function for an automatic dispatch of e-mails that opens a whole range of possibilities.
Controlling and automating business processes offers a lot of potential to many companies. After the exact definition of ideal workflows (Business Process Management, BPM) they are introduced into everyday practice using Crown Coordination.
Standardized processes – e.g. handling an order up to delivery – form an integral part of customer satisfaction. At the same time they are an important factor for the value creation of a company.
Using the Crown Coordination module business processes are not only monitored and controlled – they are also automated. In this way repetitive processes can be perfected. And at any time it is possible to allow for individual situations or to change the basic settings if the general conditions vary.
Crown Coordination has a practical mail-in function for archiving documents. Sent messages and attachments can automatically be allocated to the appropriate process using keywords or references.
Furthermore Mail-in can be used to transfer tasks. The dispatch to a central gateway means new tasks can be created. Keywords govern the responsibilities, dates and deadlines.
Today e-mail is available virtually anywhere. That means Mail-in is the perfect tool for organising when on the move.
Crown Coordination allows the automatic dispatch of e-mails. Mail-out can send e-mails, create PDFs and can even – in connection with the appropriate gateway – send out faxes.
Quotes, confirmations, messages from customer service - all this standardized correspondence can be pre-prepared using text blocks and then automatically dispatched.
