Crown Commerce - Web Shop and Electronic Commerce
Commerce by Crown is
Crown Commerce is the module for successful web shops and e-commerce – fully embedded in the Crown CMS. In addition, the BUSINESS modules Crown CRM and Crown Coordination are available, making your web shop into a complete e-business solution – ranging from individual consulting, to handling logistical processes and total customer service.
Crown Commerce is the module for successful web shops and e-commerce - regardless whether you are selling directly to the consumer (B2C) or to business customers (B2B).
Electronic commerce requires a standardized product catalogue. Crown Commerce enables the flexible administration of products and a media-independent output as an e-catalogue
A secure payment system is the basis of automatic order handling. Offer all your customers an especially fail-safe payment method, or selected payment methods only for certain customers.
Crown Commerce offers an automatic payment system – with an integrated portal for customers and partners. The range of services reaches from variable pricing to commissions. Crown Commerce collects invoicing data, passes it on to the accounting system and also offers detailed evaluation via the portal.
Alongside the shop system Crown Commerce also provides e-procurement solutions for the procurement of goods and services via the Internet.
Crown Commerce facilitates professional online shops for successful trading in retail (B2C) or wholesale (B2B) markets.
Searching for items takes place via categories or using full text search. Orders can be placed either by returning customers or by new visitors to the site. Shopping baskets can be processed at a later point or comfortably saved as a default. Further functions include calculating minimum order values, surcharge for small orders or sending e-mail notifications. The integrated ordering system can define various shipping and payment types, reliably assign individual order numbers and can also integrate external payment systems.
The customer management system controls the automatic registration of customer accounts and their administration. The purchase history for each registered customer offers an overview of the status of their current or completed orders. Further synergies can be created by integration into Crown CRM. There are also additional interfaces for the bidirectional exchange of data with the order processing and accounting systems.
Electronic commerce requires a standardized product catalogue. Crown Commerce enables the flexible administration of products and a media-independent output as an e-catalogue.
Only one database is necessary to cover a whole range of catalogues. Beside the use as a an e-catalogue in the online shop, or as part of an e-procurement system, Crown Commerce also enables selective exports, e.g. PDF, for further processing in external systems.
The article management system offers you flexible grouping possibilities by business department, product groups, hierarchic product categories as well as product variants or product bundles. A detailed description is possible using descriptions, images, amount and weight specifications as well as numerous other data fields. Pricing can be modified according to bulk discount or flexible discount models. Individual customer discounts are of course also possible.
For you as the operator of an online shop, payment is of course a central issue. For your customers online payment should be easily accessible in order to facilitate online shopping. Integrated payments systems help you achieve this goal. Choose from a variety of systems including credit cards (Visa, Mastercard, American Express etc.), bank transfer, paybox, Maestro Secure Code, paysafecard, cash on delivery or prepayment. This will allow to address a wider consumer group and increase your turnover.
Crown Commerce supports various payment providers that can be integrated, if wished. Offline payment methods like direct debit, invoice or prepayment, for which an external provider is not needed, are also supported.
The risk of non-payment of goods can be reduced by adopting a optional service for credit assessment. Leading credit agencies in Germany, Austria, Switzerland, the Netherlands and Great Britain offer such services. Make use of this valid information on creditworthiness and payment practice. An worldwide address validation offers additional safety.
Crown Commerce is also the module for online billing and offers you an automated invoicing system with an integrated portal for customers and partners. The range of services reaches from variable pricing to commissions. Crown Commerce collects invoicing data, passes it on to the accounting system and also offers detailed evaluation via the portal.
Businesses supplying services with costs based on consumption, such as IT or telecommunication companies, will really profit from this module. Crown Commerce calculates duration of use, data volume and other consumption factors. Individual rates, discounts and use of contingents make any billing model possible. Multi-stage models are supported making the system attractive to resellers. A portal gives customers and business partners access to invoice details and individual evaluation methods.
Crown Commerce includes management of products, customers, contracts and rates. It is also fitted with flexible import and export functions. Further synergies can be created by integration into Crown CRM.
Alongside the shop system on the sales side, Crown Commerce also provides efficient solutions for the procurement of goods and services via the Internet. Crown Commerce facilitates web-based e-procurement solutions and encompasses a whole range of systems for suppliers, procurement and marketplaces.
In supplier systems the supplier names the requirements the customer has to fullfil in order to use the system. In procurement systems the purchaser determines the requirements for the ordering system. Marketplace systems bring purchasers and suppliers together providing the platform for data exchange.
A continuous electronic procurement method takes the place of the usual complex procedure based on paperwork. The purchasing process is sped up, the costs cut and new procurement markets can be opened.
