Crown Call Manager - Virtual Telephone System (Hosted PBX)
Call Manager by Crown is
Crown Call Manager is the revolutionary complete solution for most modern voice communication. It combines the comfort of a professional telephone exchange with the many advantages of IP telephony. As a web-based Hosted PBX system this innovative solution is run and managed in the Crown data centre. That means more flexibility, functionality and efficiency.
Users profit from unrivalled mobility. Using a telephone exchange is no longer bound to one location or workplace. An array of features supports teamwork. Customer service and availability are optimised, staff resources can be used across locations and the efficiency of communication between colleagues enhanced. Further attractive features offer you a whole new world of communication. One that, until now, was reserved for professional call centres. A new era of telephony.
Hosting the system in a data centre stands for flexible outsourcing and highest economy. The greatest synergy is reached by departments with customer contact through the seamless integration of CRM.
Users enjoy the comfort of the phone exchange from every location in the world – in the office, in a company branch, in the home office, in the car or in the hotel whilst travelling.
Personal mobility – with Crown Call Manager that means being available under your own number. Independent of terminal device, network or location. Fixed mobile convergence (FMC) stands for the merging of landline and mobile networks. The mobile device becomes an extension of the phone exchange and supports internal functions such as switching of calls and teleconferences.
Crown Call Manager accompanies you whilst in other offices or when travelling. All you need is Internet access and a laptop – and already can make calls using your own personal number and without worrying about international phone rates.
The secure web interface can operated using a standard web browser via the Internet and functions on Windows as well as Mac and Linux systems.
Crown Call Manager offers you teamwork in a completely new dimension. Customer service and availability are optimised, staff resources can be used across locations and the efficiency of communication between colleagues enhanced.
Logging in across locations means that co-workers in other branches or working from home can be integrated, for example when working together as a sales or service hotline service. Geographical boundaries can be overcome even when connecting or fetching calls.
The status display informs the team if a colleague is taking a call and – depending on autorisation level – what task he is working on. Additional information can also be exchanged with tags like "lunch break".
Crown Call Manager offers you all the relevant features of a professional telephone exchange. Further features can extend the possibilities and open up a whole new world of communication, previously only known to professional call centres.
Automated Call Distribution (ACD) is a method for professional call distribution – and with Crown Call Manager it is a standard. It allows incoming calls to be directly passed on to certain pre-defined service staff. If no-one is available, the caller is put on hold. The waiting time is made more pleasant by music and announcements or the caller can be redirected in certain situations – all options are individual. The intuitive configuration takes place on an easy-to-use interface.
Interactive Voice Response (IVR) keeps switchboards and hotlines free from routine enquiries. Callers with specific questions can be passed on to qualified teams. An interactive voice menu offers options for keypad or voice control.
Computer Telephony Integration (CTI) connects your phones to your IT. Using Crown Call Manager you can access the interface via any other module (e.g. Crown CRM or Crown Coordination) and automatically place calls, send or receive faxes, and identify callers and their connection to current processes.
Regarding economy Crown Call Manager boasts numerous advantages. And it is especially advantageous compared to stationary phone exchange systems.
You can save yourself the investment in purchasing or leasing a telephone exchange system. And with Crown Call Manager service contracts are a thing of the past. As well as the telecommunication infrastructure which is present in most offices alongside the IT-infrastructure. You can also dispense with phone connections as all you need is an Internet connection. You can use the basically free communication between company locations as well as the extremely economic connection rate for Voice over IP. In this technology phone calls are transported via existing data lines. It is worth switching, even for companies that already have a telephone exchange – guaranteed.
Crown Call Manager is a flexible scalable service and offers you exactly calculable rates with a fixed price per user. Extra users can can be added at any time by simple activation. Optionally available terminal devices can be rented for reasonable monthly rates.
If you count on availability for customers and business partners, teamwork across locations and intelligent resource planning you will soon discover a lot more business potential.
